Step1: Contact the Supplier. The first step is to contact the supplier directly and explain the issue. Take a video of the unpacking. Before opening the item, take a picture of the tracking code. To demonstrate the issues, take photos and screenshots. They could provide a refund or a fix for the issue.
Aslong your account is blocked, AliExpress will automatically cancel your order(s) and refund the money. As I said, they are very picky about credit cards and banks accounts. If your account has been blocked and you can recover it via the SMS code, AliExpress probably will ask you to prove that the bank account is yours.
Sellerwants me to cancel the order. Hi, so I ordered a bunch of controllers on Aliexpress, and the seller just messaged me this: "Dear friend, Thanks for your order. We are so sorry to tell you that our people found the item has defects,so we have to send them back to supplier for further testing. In order to save your time and rights,we
Todo this, click the Cancel button dispute. A window will Appear with a dropdown list and a field for comments. You must select the reason for the cancellation of the dispute from the list, add a
Iuploaded videos and/or pictures with all of the above. In first 4 cases with scales (about 6 USD items), sellers always rejected my refund request with a 0,00 USD counter offer and a promise to resend the item or a plea to cancel the dispute first (which I all rejected) so AliExpress had to step in and promptly refunded me. g7r7KlY.